Privacy Policy – Compressor and Boiler Services (South Africa)
Effective Date: 21 September 2025
Compressor and Boiler Services (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our services, contacting us, or visiting our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
Contact information: Name, email address, phone number, and postal address.
Company information: Business name, position, and company contact details.
Service information: Details of services requested, machinery or equipment information, service history.
Payment information: Banking or credit card details for invoicing and payment.
Website usage data: IP address, browser type, pages visited, date and time of access, and other technical data.
We collect information directly from you, through forms, emails, phone calls, or service requests, and automatically through our website.
2. How We Use Your Information
We use your personal information for purposes including, but not limited to:
Providing our services efficiently and effectively.
Responding to inquiries and service requests.
Processing invoices and payments.
Sending service reminders, promotional materials, or updates (where you have consented).
Improving our website and services.
Complying with legal obligations, including taxation and regulatory requirements.
We will not use your personal information for purposes unrelated to the original purpose without your consent.
3. Legal Basis for Processing
Under POPIA, the legal grounds for processing personal information include:
Consent given by the data subject.
Compliance with a legal obligation.
Necessity for the performance of a contract.
Legitimate interests are pursued by us, provided they do not override your rights and freedoms.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information with:
Service providers and contractors who assist us in delivering our services (e.g., IT support, payment processors).
Government or regulatory authorities, if required by law.
Legal representatives in case of disputes or legal proceedings.
We ensure that all third parties maintain confidentiality and adhere to data protection standards.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once your information is no longer required, it will be securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. Access to personal information is limited to authorised employees who require it to perform their job responsibilities.
7. Your Rights
You have the following rights regarding your personal information under POPIA:
Right of access: You may request access to the personal information we hold about you.
Right to correction: You may request that inaccurate, incomplete, or outdated information be corrected.
Right to deletion: You may request deletion of personal information, subject to legal or contractual obligations.
Right to withdraw consent: You may withdraw any consent given for processing your personal information.
Right to object: You may object to the processing of your information for direct marketing purposes.
To exercise your rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyse website traffic, and personalise content. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on our website with the effective date clearly indicated.
11. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Compressor and Boiler Services
Email: Roy@cbserv.co.za
Phone: 036 637 6130
Address: 43 Bloukrans Rd, Ladysmith, uMnambithi, 3370
You may also complain to the Information Regulator of South Africa if you believe your personal information has been mishandled.
Note: This Privacy Policy applies to all our services, whether accessed online or offline.